At Christchurch Timber, customer satisfaction is our top priority. We want every customer to feel confident when purchasing from us. If for any reason you’re not completely satisfied with your order, our clear and straightforward returns policy is here to help.
If you decide that you no longer need your purchase, you may return any items to Christchurch Timber within 14 days of purchase, provided they are in a resellable condition. This applies to timber, building materials, and other products purchased from our store.
To arrange a return, please contact our office as soon as possible on 01202 483 471. A member of our team will guide you through the returns process and help organise the safe return of your goods.
Once the items have been returned to us, they will be inspected to ensure they are in a resellable condition. Refunds are typically processed within 7 working days after inspection and approval.
If you have any questions about returning timber or building supplies, our team will be happy to assist.
If you have over-ordered materials or no longer require a product purchased from Christchurch Timber, we may be able to accept a return subject to the following conditions:
Some products purchased from Christchurch Timber cannot be returned unless they are faulty or have been delivered in error. This policy helps ensure that all timber and building materials we resell remain in suitable condition for our customers.
The following items are not eligible for return:
Cut, made-to-measure, or customised goods, including timber or building materials that have been altered to specific sizes or requirements.
Products that have been mixed inseparably with other materials after delivery.
Out-of-date products that have exceeded their usable shelf life.
Goods removed from their original packaging and no longer in a resellable condition.
Products stored externally where packaging or the product itself has become damaged, weathered, or faded.
Items unsuitable for return due to health and hygiene reasons.
Perishable building materials, such as cement, plaster, or similar products that may deteriorate once stored or opened.
Millboard decking products, which are non-returnable due to their high value and the risk of minor damage during transportation or handling, unless they are faulty or supplied in error.
If you need to return an item, please contact the Christchurch Timber office as soon as possible on 01202 483 471. Our team will guide you through the next steps, including arranging the return of your timber or building materials and advising on any applicable collection or restocking charges.
At Christchurch Timber, we aim to make purchasing timber and building supplies as straightforward as possible. If you have any questions about our returns policy, product eligibility, or the returns process, our team will be happy to help.
